Refund policy

Welcome to JAY FIT Gym Club.

We want you to be completely satisfied with your purchase. If you're not satisfied, we're here to help.

Return Eligibility

You may request a return within 15 to 30 days after receiving your order.

To qualify for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase or your order number is required.

Items that have been used, damaged by the customer, or returned without original packaging may not qualify for a refund.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Opened supplements
  • Personal care products
  • Gift cards
  • Clearance or final sale items
  • Downloadable digital products (if applicable)

Return Shipping

Customers are responsible for all return shipping costs.

Shipping charges paid during checkout are non-refundable.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Include:

  • Your order number
  • Photos of the product
  • Photos of the packaging

We'll work quickly to resolve the issue.

Refunds

Once your return has been received and inspected, we'll notify you of the approval or rejection of your refund.

Approved refunds are processed to your original payment method within 5–10 business days, depending on your bank or payment provider.